Reservations Or Booking policy
The Spa at Beechworth enjoys high occupancy throughout the year. It is recommended to arrange your appointments prior to arrival. All appointments need to be guaranteed with a credit card. Alternatively a cash deposit of 50% of the treatments value is to be provided at the time of booking. If paying by Gift Voucher, please quote your Gift Voucher number when booking. Any treatment of 3 hours or longer requires a 50% deposit, at time of booking.
Group Reservations Or Bookings policy
Any group of 3 or more requires a deposit of 50% of the total groups fee, at time of booking. (Please refer to the group cancellation policy)
Cancellation Policy
If you need to reschedule or cancel an appointment please notify the spa at least 72 hours prior to your treatment. Failure to do so will regrettably result in a 75% cancellation fee. (this fee can only be waived if we are able to fill your appointment slot with another guest on our waiting list, packages and gift vouchers are non refundable.) Confirmation of an appointment is acknowledgement of this cancellation policy.
Group Cancellation Policy
14 days prior to appointment date full refund
7 days prior to appointment date, 25% of total booking fee is non refundable
3 days or less 50% of total treatment cancellation fee applies
Arrival
Please arrive at the spa at least 20 minutes prior to your appointment. This will allow you time to change, complete a consultation form and enjoy a welcome drink. Treatment times are approximated and will include a verbal consultation with your therapist.
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Arriving late
Your late arrival may compromise the full length of your treatment. Plan your "time-out" carefully, as all treatments conclude at the scheduled time.
Gender Preference
We have both male and female professional therapists. If you have a preference, please let us know when you make your reservation.
Health
Your health and wellbeing are our top priority. For your safety, you will be asked to complete a confidential questionnaire that includes questions regarding medical conditions. Our highly trained staff will ensure that your service is suitable.